FAQ

How long are the swimming classes?
Each swimming lesson whether that be for babies or children is a jam packed 30 minute class, we get through a lot in half an hour and you be surprise how tierd you baby or child will be after their swimming class!

What will my child learn?
All our children regardless of age are working towards swimming independently, learning vital lifesaving skills and developing correct technique. Ready to make a Splash? Book your lessons here.

Does an adult need to get into the pool with my child?
Children in our StarAcademy classes levels 1-5 get in without an adult or parent all other classes a responsible adult aged 16+ will need to be in the pool with the attending child on a one to one basis.

I can’t swim does it matter?
We have lots of parents in our classes whether you are a non swimmer or not confident in the water doesn’t matter at all! The water is always shallow enough to stand up in and you don’t have to swim or go underwater unless you want to! You will be surprised how the lessons will help build your water confidence too!

What age can I bring my baby to Splash Stars?
Babies can join us soon after birth, once the cord has come away and healed as long as they are well they can join our classes.

Is my child too old to join?
We take children from birth – 11 years, our classes are structured into age groups for our babies and from 2 years onwards into ability groups children can join at any age whether beginners or not!

My baby hasn’t had their injections yet, can they attend?
Yes! Current NHs advice states that babies don’t need injections to swim, as long as baby has recovered from birth and the cord has come away they can come along! Our youngest was just over a week old!/

How do I book lessons?
You register your details for our lessons at www.splash-stars.co.uk/book-now/ and we will do the rest, alternatively you can call 01942 576 049 our office opening hours are Monday – Friday 9:30am – 2:30pm.

Can both parents attend?
Yes of course, we welcome spectators after all seeing your little one swim is something to behold! Due to space restrictions only one adult is allowed in the water at one time, we don’t mind if you want to swap part way through the lesson!

Is there a waiting list?
Our swimming lessons are extremely popular meaning that a lot of classes do have a waiting list, a lot of parents put their name down for lessons with us while still pregnant, you can check for spaces and register Here or call 01942 576049 to in our waiting list if a class is not available or your little one isn’t here yet!

How long will it take for my child or baby to learn to swim?
There is no quick fix, learning to swim takes time and patience do remember that it is a lifelong skill that is worth the time, money and patience! If your baby started swimming with us from a young age the water is a very natural environment, one they have grown up with and they will be much quicker than those who join us when they are older, don’t be deterred if your child hasn’t had lessons before or are a little older, our teacher are highly trained and great at encouraging your and supporting your child to learn to swim.

Is my child to old to start lessons?
No it is never to late! We take children from birth to age 11 years in our progressive program that teaches babies and children to swim, correct, effective and aligned strokes.

Which class should my child go into?
Our program is designed to meet your child’s ability and stage of development and are grouped to meet both your child needs and abilities. You can find out more here. Children aged 4+ who have never had lessons before would start in our StrAcademy level 1.

My child is currently swimming at another swim school where do they fit in the Splash Stars programme?
Baby or pre-schooler
Our classes are developed into age groups that meet your child’s physical and emotional development, all our classes are progressive so your teacher will be working through a number of different progressions with each child see our age ranges and book here.
If your school age child is transferring from another swim school:
Stage 1/2 or up to Octopus 2- StarAcdemy level 1
Stage 3 or up to Goldfish 2- StarAcademy level 2
Stage 4 or up to Angelfish 1 – StarAcademy level 3
Stage 5 or up to Angelfish 3 – StarAcademy level 4
Stage 7+ or up to Shark 3 – StarAcademy level 5
You can book your child into our lessons here, If you are unsure or would like to chat to us about where your child fits in our program please call 01942 576 049 our office opening hours are Monday – Friday 9:30am – 2:30pm.

What do I need to bring?
If your child is in our Pre-school program (Twinkle Stars 0-7m, Shooting Stars 8-16m, Shining Stars 17-24m, Stars 2-4 Years or Super Stars 2-5 Years) then one adult will go in the water with them so you will need your costume or trunks, your baby/pre-schooler will need a swim nappy, if not potty trained and dry through the night and a Happy nappy a neoprene over nappy that seals around the legs and tummy and prevents accidents! Order your childs by emailing us or calling 01942 576 049.

If your child is in our school age StarAcademy class then they will need either some tight fitting shorts or a one piece costume, we recommend both goggles and a swim hat but they are not compulsory, both can be ordered by emailing us or calling 01942 576 049.

Can I join part way through a term?
Yes, our teachers are highly trained and deliver a program that is right for both the group and each child’s stage. and will tailor each activity to your child, to join our classes simply book online or call 01942576049.

Can my little one swim if they have a cold?
Children often get coughs and colds if your little one has the snuffles, a runny nose and a mild cough then they are probably fine to swim, if they have a temperature and are not well in themselves its probably best to stay at home.

What happens if we miss a lesson?
Don’t despair we offer make up classes, if you know you are going to miss a class just email us and let us know, once you are marked as absent you will get a make up voucher on the customer portal which you can use at any point during the term to book a make up class, this is a gesture of goodwill and there is no cash alternative and if unused cannot be carried over.