• info@splash-stars.co.uk
  • 01942 576 049

FAQ's

Your questions answered

If you can't find an answer to your question here, please do not hesitate to contact us!

Each swimming lesson, whether that be for babies or children, is a jam packed 30 minute class, we get through a lot in half an hour and you will be surprised how tired your baby or child will be after their swimming class! With this in mind, we think 30 minutes is the optimum amount of time to progress our program and still keep your child interested.

All our children regardless of age are working towards swimming independently, learning vital lifesaving skills and developing correct technique. Ready to make a Splash? Book now!

This depends on the class your child is swimming in; Children in our StarAcademy classes levels 1-5 and private 1:2:1 classes get in without an adult or parent. All our other classes need a responsible adult, aged 16+, the adult will need to be in the pool with the attending child on a one to one basis.

We have lots of parents in our classes that are non-swimmers or unconfident in the water. It doesn't matter at all! The water is always shallow enough to stand up in and you don't have to swim or go underwater unless you want to! You will be surprised how the lessons will help build your water confidence too!

Babies can join us soon after birth, once the cord has come away and healed, as long as they are well they can join our classes.  We teach children up to 11 years, our classes are structured and split into age groups for our babies and from 2 years old onwards they are split into ability groups. Children can join at any age, whether they are beginners or not!

Yes! Current NHS advice states that babies don't need injections to swim, as long as baby has recovered from birth and the cord has come away, they can come along! Our youngest swimmer was just over a week old!

Yes of course, we welcome spectators! After-all seeing your little one swim is something to behold! Due to space restrictions only one adult is allowed in the water at one time, we don't mind if you want to swap part way through the lesson!

There is no quick fix, learning to swim takes time and patience, do remember that it is a lifelong skill that is worth the time, money and patience! If your baby started swimming with us from a young age, the water is a very natural environment, one they have grown up with, and they will learn much quicker than those who join us when they are older, however, don't be deterred if your child hasn't had lessons before or are a little older, our teachers are highly trained and great at encouraging and supporting your child to learn to swim.

Splash Stars teach without flotation devices including armbands and disks. We would much rather your child have faith in their own abilities and confidence rather than relying on something that’s keeping them afloat. Teaching without armbands creates an effective and perfectly aligned swimmer. Our teachers are water based and ensure at all times that your child is kept safe.

Our classes are gentle, nurturing and child led. This means we do not force a child to do anything they seem reluctant or are scared to do. Instead we gently encourage and work with both you and your child to introduce your child to the water in a calm and fun way.

Yes absolutely! We go above and beyond being inclusive! All our staff are trained in supporting children with additional needs, we also offer SEN specific group lessons as well as being inclusive in our mainstream program. Why not get in touch so we can assist you in finding the perfect class for your little one! You can email us on info@splash-stars.co.uk or call 01942 576 049.

Due to the popularity of our lessons, many of our classes have waiting lists. We do recommend you get in touch as soon as possible to secure your child’s place. You can join our waiting list before your child is even born!

We have an annual photo shoot, usually these are in August. Please monitor our social media pages for more information.

Absolutely! Our teachers are highly trained and will support you and your child to transition into our fun and focused swimming classes. Go to our ability matrix to find the right class for your child.

You can book your child into our lessons here. If you are unsure or would like to chat to us about where your child fits in our program, please call 01942 576049.

We don’t run in specific terms, our program is rolling and is designed to support children entering at different stages. to join our classes simply book online or call 01942 576 049.

Do not worry! We offer the option to make up lessons, you have 90 days from the date of your missed class to book in an alternative online via our customer portal. Please note make ups cannot be extended and have no cash value.

You can book direct on the website Click Here or by calling 01942 576 049.

Arriving 15 minutes before your lesson will give you plenty of time to get changed and ready for a prompt start. Make your way to the poolside a few minutes before your lesson start time and grab your selves a shower ready to start your Splash Stars adventure!

As we hire multiple facilities there are many possible variations. Some facilities having changing beds for your baby, if not we will provide changing mats for your comfort. If you would like more information please contact us.
Once you have booked into your class, your confirmation email will give you all the information that you need.

All children who are not yet dry through the night must wear a swimming nappy and approved happy nappy. We operate a double nappy policy, this means a disposable or reusable swimming nappy with a neoprene happy nappy on top, this seals around the legs and prevents accidents into the pool. Contact us to order your happy nappy for your lesson - contact us
Please always take your used nappies away with you, unless a clearly marked nappy bin has been provided, and never leave any in an open bin.

We suggest goggles for parents in our baby classes so you can see your bundle swimming underwater! And once children are swimming head down, we would suggest they wear a well-fitting pair of goggles to avoid stingy eyes. Please note once children are wearing googles in class, we advise that they take them off at least once during a lesson so they are still able to swim without! To order our highly commended goggles - contact us

Not the kitchen sink that’s for sure, try and keep it to the essentials as changing rooms can be cosy places!
  • Swimsuit for you (if you’re getting in, check with us if you are unsure)
  • Swim wear for your child, we suggest a well-fitting costume or trunks, no board shorts.
  • Swimming nappy and happy nappy (for children not yet dry through the night) – contact us
  • Under 1’s may need a baby wet suit, check with the office – contact us
  • A Towel (for you both if needed)
  • Swimming hat for children aged 2 years and above – contact us
  • Goggles – contact us

Don't despair we offer make up classes! You get 90 days to take your make-up classes at any of our venues! All booked via out online customer portal. This is a gesture of goodwill and there is no cash alternative and if unused cannot be carried over.

Get in touch if you have any other questions that haven’t been covered by emailing us at info@splash-stars.co.uk or calling 01942 576 049.

You can pay in full for the term of lessons, usually between 12-15 weeks, or you can split the cost into two equal instalments, 50% at the point of booking and 50% a month later. We can arrange this for you over the telephone, give our helpful team a call on 01942 576 049.

For new customers who haven’t swam with us in the last 12 months, we have a three lesson refund policy, after your third lesson if you feel our lessons aren’t the right fit we will refund all remaining lessons. Customers who have attended 4 lessons or more become an existing customer and no refunds will be offered. We cannot offer a refund for lessons that have not taken place whether you have attended them or not. See our terms and conditions for further information.

Discount is 5% for each child will apply when two or more siblings are booked into a Splash Stars class, excluding private lessons.

Should your child be ready to move up into the next level your teacher will notify the office who will contact you to run through options, we will endeavour to keep your child swimming on the same day, pool and teacher where possible, please note that this isn’t always possible and it may be necessary to move to a different session.

At any point if you wish to change your selected swimming lesson to another day or time you should email info@splash-stars.co.uk who will run through the options and if your preferred session is full we can add you to the waiting list.

Want to ask some questions? Want to split your payments?

Our range classes mean that whether your child is 8 weeks or 8 years old we have the right class catered to their age and ability.

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