Your questions answered
If you can't find an answer to your question here, please do not hesitate to contact us!
You can book your child into our lessons here. If you are unsure or would like to chat to us about where your child fits in our program, please call 01942 576049, our office opening hours are Monday, Tuesday, Thursday 9:30AM – 2:30PM | Wednesday 9:30AM – 4PM | Friday 9:30AM – 11:30AM.
Do not worry! We offer the option to make up lessons, you have 90 days from the date of your missed class to book in an alternative online via our customer portal. Please note make ups cannot be extended and have no cash value.
You can book directly on our website click here where will take your details and reserve your place in your preferred class, a payment of £38.50 (prices for 1:2:1 and SEN lessons can be found here) will be taken at point of booking which is your deposit and your first months payment, once we have received your booking we will call you to arrange setting up your monthly direct debit, alternatively you can call 01942 576 049 our office opening hours are Monday, Tuesday, Thursday 9:30AM – 2:30PM | Wednesday 9:30AM – 4PM | Friday 9:30AM – 11:30AM.
Once you have booked into your class, your confirmation email will give you all the information that you need.
Please always take your used nappies away with you, unless a clearly marked nappy bin has been provided, and never leave any in an open bin.
- Swimsuit for you (if you’re getting in, check with us if you are unsure)
- Swim wear for your child, we suggest a well-fitting costume or trunks, no board shorts.
- Swimming nappy and happy nappy (for children not yet dry through the night) – contact us
- Under 1’s may need a baby wet suit, check with the office – contact us
- A Towel (for you both if needed)
- Swimming hat for children aged 2 years and above – contact us
- Goggles – contact us
Don't despair we offer make up classes! You get 90 days to take your make-up classes at any of our venues! All booked via out online customer portal. This is a gesture of goodwill and there is no cash alternative and if unused cannot be carried over.
We run a direct debit scheme, which runs January – December. You will pay a monthly direct debit of £38.50 for group lessons £42.75 for SEN lessons, this is taken on the 28th of every month in advance and covers 42 lessons year.
Should you wish to cancel your Splash Stars lessons please in the first instance give us a call on 01942 576 049 to discuss.
You need to give formal written notice via email to email@example.com, once written notice is received your final payment will be taken for the following month on the 28th as planned and we will confirm the date of your final swimming lesson to you.
Discount is 5% for each child will apply when two or more siblings are booked into a Splash Stars class, excluding private lessons.
Should your child be ready to move up into the next level your teacher will notify the office who will automatically move your child into the next level, we will endeavour to keep your child swimming on the same day, pool and teacher where possible, please note that this isn’t always possible and it may be necessary to move to a different session, you will receive an email notification from the office to notify you know of your new class details.
At any point if you wish to change your selected swimming lesson to another day or time you should email firstname.lastname@example.org who will run through the options and if your preferred session is full we can add you to the waiting list.
We have the following amazing venues:
- Bolton One Hydrotherapy pool BL3 5BN
- St Catherine’s Academy Hydrotherapy pool BL2 4HU
- Mercure Bolton Georgian House Hotel BL6 5RU
- Birtenshaw Hydrotherapy pool BL7 9AB
- Turton Sports Centre BL7 9LT
- DW Bury BL9 0BT
- Camberwell Park Hydrotherapy pool M40 9GN
- New venue to be announced soon!